A satisfied customer is a happy customer. Start research with online surveys to increase buyers’ satisfaction with your products and services, build a base of loyal brand promoters and cultivate good relationships with customers.
We are trusted by over 5000 companies:
Customer Needs Survey
Why your offer doesn’t attract customers?
Don’t you have the budget for commissioning customer research with an agency? Self-examination of customer needs is an excellent alternative to much more expensive market research. Thanks to it, you can collect all the necessary information so that your products and services meet the market’s expectations.
Are your customers satisfied with the cooperation with your brand?
Did you know that every third customer leaves the competition after one disappointing experience with the company? Most – wordlessly. The Customer Satisfaction Score (CSAT) survey will allow you to understand the customer’s needs and problems better and make research conclusions to make sound business decisions.
Does customer support in your company meet customer expectations?
Up to 80% of customers leave the company due to the poor quality of the Customer Support Team. Measure the level of satisfaction with your customer service (Customer Effort Score) to ensure the highest standards of work of the Customer Service Office.
Customers choose competitors’ products and services?
Ask customers for feedback after purchasing or using a service with a straightforward survey. Collect and analyze feedback in one place and make the right decisions based on it, increasing the percentage of successful transactions and preventing a churn.
Do your customers think well about the brand and recommend it to friends?
Two-thirds of Fortune 1000 companies use NPS. Don’t fall behind – use the world’s most popular customer loyalty measurement method. Try our ready-made template, quickly send the survey to customers, and we will calculate the NPS result for you.
More than 10 years experience, trusted by 20k+ companies.
We still evolve based on our customers’ feedback.
Amazing customer support
Our support is rated top-notch, by our customers. We’re here to help you witch survey or system related questions and problems.
Hints and best practices
Our blog is full of hints on how to ask great questions, achieve highest response rate and get most of your results.
Enterprise grade security
Processing data and security is fully compliant with GDPR. We’re trusted by biggest enterprises, banks and medical companies.
We are recommended by users from all over the world
What our customers are saying
After many recommendations, we tested Startquestion, wich turned out to be easy to use and flexible survey software. We appreaciate high quality, reaction time and patience of customer support team. Startquestion helps us in many feedback related use cases and we see more users and departments actively using it for their purposes.
Customer Experience Chapter Leader, Santander Bank Poland